CWD, a Government Owned and Controlled Corporation, having been in existence for the past twenty six years, is true to its resolve to provide honest, effective and efficient public service to its clients. Through the passage of time, with all modesty,  CWD has been consistent in adopting to needs of our stakeholders, bearing in mind that we are delivering one of the most important need of any human being – in twenty-four-hour-a-day basis.

The implementation of RA 9485 or the Anti-Red Tape Act of 2007 is an added and welcome development. This law will further enhance the delivery of public service, improve efficiency, reduce bureaucratic Red Tape and prevent graft and corruption. Our office will religiously adhere to the letters of this law, after all the optimum satisfaction of our water consumers is our paramount concern.

This Citizen Charter intends to satisfy the spirit of RA 9485, setting service standard and giving information on the services we are rendering. This document attempts to describe step-by-step procedure for availing our services, and give information on the performance level that our clients may expect of us.

Our long-time battlecry “SERBISYONG BULAHOS PARA SA GABOS”  is expected to be more appreciated by our dear clients.