CWD HURDLES 2nd SURVEILLANCE AUDIT FOR ISO 9001:2015 (QMS)
The Casiguran Water District (CWD) passed the 2nd ISO Surveillance Audit with no “Non-conformities” findings on March 3, 2023. The said audit was conducted using hybrid modality: two auditors from TUV Nord were physically present conducting the audit on a face-to-face mode while the other expert auditor participated virtually. The goal of the audit is to determine not only the management’s compliance with existing Quality Management System (QMS) but also its effectiveness. Also, it aims to recommend opportunities for improvement for the said QMS, all for the benefit of the District’s internal and external clients.
CWD acquired ISO 9001:2015 –Quality Management System (QMS) certification on March 3, 2021. The 1st Surveillance Audit was conducted a year after – March 3, 2022. For the last two years, the District has been passionate about QMS knowing that it is now operating at par with the best in the industry. CWD is the first water district in the Province of Sorsogon to attain such a feat. It is expected to pass the ISO Re-Certification come next near 2024.
The CWD Board and Management took every step to pass the yearly mandatory Surveillance Audit since they are well aware that ISO-QMS Certification ensures the agency’s continual improvement, always maintaining risk-based thinking and a customer-focused operation.
The Audit yields two (2) Comments (CM), five (5) Good Practices (GP), and six (6) Potential for Improvement (PI). Most importantly, no Non-Conformities (NC) were seen, a testimony of the District’s adherence to the QMS using international standards of delivering services to its clients. The auditors highly commended the Board and Management of CWD. The Board is headed by Chairman Ruiz H, Jersey and the Management is headed by GM Engr. Eduardo P. Tejada. The ISO Coordinator is Ralph Louie H. Rafer.
The highly competent TUV-Nord auditors were Geraldine Maguiat, Niel Patrick Ordiales, and Kristabelle Aguilar. Ms. Maguiat attended virtually while Mr Ordiales and Ms. Aguilar conducted audits on a face-to-face mode. The ISO Core Team and CWD Section Head’s readiness and passion for the QMS were evident, according to the auditors.
The ISO-QMS certification reechoes and reflects the District’s long-time motto: Serbisyong Bulahos para sa Gabos.