Service Requests & Complaints

Step Applicant/ Client Office Activity Duration (approx.) Person/s Responsible
1 Inform the office of the complaints/ requests. 1.Accepts request/ complaints

2.Record the request/complaints in the logbook

3.Prepares and forward service order (SO) to plumbers.

5-10 min

3 min.

Public Assistance and Complaints Desk

2 1.Plumbers conducts site investigation, inspection.

2.Inform the client if there are materials needed and if possible, have to purchase it first.

3.Execute purpose of maintenance order (MO) or service request (SR)

30 min. to 1 hour

Engineering,Construction and Production

3 Accepts and sign finished SO Plumber forward the SO to commercial unit 2 min.

Engineering,Construction and Production