List & Definitions of Frontline Services
- Installation: New Service Connection
- Installation: Gate Valve(s)
- Service Connection Repairs
- Meter Calibration & Testing
- Change of Ownership
- Meter Replacement
- Service Reclassification
- Meter Relocation
- Tapping Relocation
- Service Reconnection
- Temporary Disconnection
- Billing Adjustments
- Certificate Release
- Plumbing Service
- Promissory Notes
- Field Collection
- Office Collection/Cashier
- Certificate of Appearance
- Documents & Records Release
Installation: New Service Connection
Granted to those who would want to avail water service from the District upon completion of required documents and fees.
Installation: Gate Valve(s)
Rendered to concessionaire(s) who requested for the service upon payment of corresponding fees.
Service Connection Repairs
Rendered for concessionaires who report problems in their water service connection(s), e.g. leakage, busted stand pipes, etc.
Meter Calibration & Testing
Provided upon client request. This is usually done to ensure accurate reading of water meter for the benefit of concessionaires.
Change of Ownership
Service rendered for concessionaires requesting the transfer/change of ownership of the service connection.
If found defective, initially installed water meter will be replaced scheduled after concessionaire’s notification to the District office.
Service rendered in changing classification of concessionaire’s service connection and billing, e.g. Residential to Commercial or Vice Versa.
To relocate water meter from one place to another as requested by concessionaire or if necessary.
Tapping relocation from main pipelines as requested by the concessionaire(s).
Upon completion of requirements and/or settlement of payables, reconnection of service is rendered.
As per request of the concessionaire, temporary service disconnection may be granted.
Done if incorrect meter reading performed by the District’s Meter Reading Personnel was encoded.
As per request of the concessionaire or client.
Technical or water service maintenance may be provided for residential and commercial plumbing provided it is done after the District’s office hours. Reasonable fees apply.
Granting of concessionaire(s) promissory note is possible for those with a maximum of 3 unpaid bills provided it is signed by registered consessionaire.
Field collection officers accepts and issues Official Reciepts for payments of materials purchased and/or transactions done with the District.
Concessionaires may pay corresponding or partial payment to the District office collection/cashier’s office. Official Reciepts will be provided for payments of materials purchased and/or transactions done.
Certificate of Appearance
Issued as proof of presence for clients who appeared and has conducted official transaction with the district.
Documents & Records Release
Document(s) and other records may be issued to requesting individual/office.